Burning for the Ancient Heavenly Connection

"We gave everything to the machines. Our calendars. Our email. We let them listen in on our conversations with customers and take notes. They wrote marketing posts that other machines summarized for us. We all believed the lie. Nobody wanted to be left behind. The ROI was too attractive. Better scale. Fewer workers. More profits. We put the machines in the driver's seat, and this is where they brought us."

Interviewer: "That's great, Mr. Verastiqui, but we were looking for specific examples of how you've used AI in technical support."

"They can't be bargained with... they can't be reasoned with..."

Interviewer: "Thank you for coming in."

I recently saw a post on LinkedIn that said:

And my brain immediately rewrote it like this:

While I write fiction about an AI essentially destroying humanity, I'm no luddite when it comes to generative AI here in the real world. ChatGPT and similar apps can do amazing things, but (as many have already said) they're just tools. And when customers come to you for help, you don't just throw tools at them and hope for the best. Strong relationships are built through genuine human interaction.

If AI concierges are the inevitable future of customer service, then companies that resist the trend and keep people in the conversation will stand out. In a world rushing toward ubiquitous automation, human connection will be the ultimate differentiator.

💬 But maybe I'm wrong. Let me know in the comments.